The HMCTS reform agenda, with its emphasis on digitisation of court processes has been ambitious, revolutionary and unprecedented. But as more and more court processes go online, and without the assistance that might have been available before the Legal Aid, Sentencing and Punishment of Offenders Act 2012, there is a risk that access to justice will be frustrated for those lacking the literacy and competence to use processes set in the digital world, if their needs are not accommodated. In the HMCTS White Paper accommodating the reform agenda, it was conceded that a significant portion of the population, around 70%, were “digitally excluded”[1] or needed assistance in accessing digital services,[2] highlighting the extent to which digitisation may, without careful planning, undermine the r...