According to the most recent version of The Equal Treatment Bench Book, at any court hearing a judge should aim to ensure that Litigants in Person understand what is going on and what is expected of them at all stages of the proceedings – before, during and after any attendances at a hearing. This means ensuring that:

The process is (or has been) explained to them in a manner that they can understand.
They have access to appropriate information (e.g. the rules, practice directions and guidelines – whether from publications or websites).
They are informed about what is expected of them in ample time for them to prepare and comply.
Wherever possible, they are given sufficient time for their particular needs.
Judges must be aware of the feelings and difficulties experienced by Litigants in P...